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Tuesday, May 14, 2013
OKLAHOMA CITY– The Oklahoma Insurance Department’s Consumer Assistance Division recovered $1,088,844 for Oklahoma consumers in the first quarter of 2013. Between Jan. 1 and April 30, the Consumer Assistance Division closed 1,149 complaints, assisted more than 8,500 consumers over the phone and responded to over 200 emails.
“Our department is here to help consumers with a wide range of insurance issues on a daily basis,” said Oklahoma Insurance Commissioner John D. Doak. “This goes to show that providing a group of trained individuals who can hear concerns and provide assistance benefits insurance consumers in a big way.”
Accident and health insurance generated the most complaints in the first quarter with 400 formal complaints, followed by auto insurance with 235 complaints and homeowners insurance with 123. The top reason for complaints in the first quarter was claim denial, while delay of claim processing and unsatisfactory settlement rounded out the top three.
Some OID success stories include:
Consumers with complaints or questions about their insurance agent or company can call the Consumer Assistance Division at 800-522-0071 or visit www.ok.gov/oid.
About the Oklahoma Insurance Department
The Oklahoma Insurance Department, an agency of the State of Oklahoma, is responsible for the education and protection of the insurance-buying public and for oversight of the insurance industry in the state.
For more information contact: